Open data · Tool terms

What your tools' terms say about your data

Name: Tool terms: what business tools' terms say about customer data
Creator: Dataconto
License: https://creativecommons.org/licenses/by/4.0/

Slack, Microsoft 365, Google Workspace, Salesforce, Notion and 15 more. Who owns what you put in, whether the vendor trains AI on it, what you can export on your plan, and what happens when you cancel. Every answer is the vendor's own sentence, with a link and the day we read it.

Tools: 20
Documents read: 290
Quoted facts: 376
Answers by plan: 433

Updated October 23, 2026. Each tool has been read once so far; a second read checks every quote and every reading. 77 of the 376 facts are our reading of the text rather than its words, marked with an asterisk. Free to reuse under CC BY 4.0.

The table Where vendors disagree with themselves Download API What changed

Tool by tool

One line per tool. Where the answer depends on the plan, each group of plans gets its own line. Export and history kept are on each tool's page. An asterisk marks our reading of the text.

Tool	Who owns it	AI training	Aggregated use	After the account ends
Slack 11 facts · read 2026-10-22	The customer	Generative: opt-in. Other models: opt-out	Reserved	Free: None, export before the account ends. Pro, Business+, Enterprise: 30 days to export^*
GitHub 15 facts · read 2026-10-22	The customer	Free, Pro: Opt-out: on unless the customer turns it off. Team, Enterprise Cloud: No	Reserved	90 days to export
Intercom 11 facts · read 2026-10-22	The customer	Opt-out: on unless the customer turns it off	Reserved	Kept 30 days; export not stated
Atlassian Cloud (Jira, Confluence) 11 facts · read 2026-10-22	The customer	Free, Standard, Premium: Yes, no opt-out. Enterprise: Opt-out: on unless the customer turns it off	Reserved	Free: Kept 60 days, no export. Standard, Premium, Enterprise: 60 days to export
Sentry 12 facts · read 2026-10-22	The customer	Generative: opt-in. Other models: yes	Reserved	None, export before the account ends
Vercel 15 facts · read 2026-10-22	The customer^*	Hobby: Opt-out: on unless the customer turns it off. Pro: Opt-in: off unless the customer turns it on. Enterprise: No^*	Reserved	No fixed window; export not stated
HubSpot 19 facts · read 2026-10-22	The customer	Opt-out: on unless the customer turns it off^*	Reserved	Free, Starter, Professional, Enterprise: None, export before the account ends. Marketing Hub Professional and Enterprise: 30 days to export
Zendesk 20 facts · read 2026-10-22	The customer	Generative: no. Other models: opt-out	Reserved	30 days to export
Google Workspace 15 facts · read 2026-10-22	The customer	Opt-in: off unless the customer turns it on^*	Not reserved	Kept 210 days, no export^*
Notion 21 facts · read 2026-10-22	The customer	Opt-in: off unless the customer turns it on	Reserved	30 days to export
Microsoft Teams 13 facts · read 2026-10-23	The customer	Generative: no. Other models: the terms don't say	Reserved	90 days to export
Salesforce (Sales Cloud / Service Cloud) 15 facts · read 2026-10-22	The customer	Generative: opt-in. Other models: opt-out	Reserved	30 days to export
Microsoft 365 (Outlook, Exchange Online, SharePoint, OneDrive) 24 facts · read 2026-10-23	The customer	Generative: no. Other models: the terms don't say	Reserved	90 days to export
Linear 23 facts · read 2026-10-23	The customer	No	Reserved	Kept 30 days, no export^*
Asana 26 facts · read 2026-10-23	The customer	Generative: no. Other models: opt-out^*	Reserved	Personal: Not read yet. Starter, Advanced, Enterprise, Enterprise+: 30 days to export
Zoom Workplace 24 facts · read 2026-10-23	The customer	No	Reserved	30 days to export
Gong 23 facts · read 2026-10-23	The customer	Generative: no. Other models: yes^*	Reserved^*	30 days to export
Freshdesk 20 facts · read 2026-10-23	The customer	Opt-out: on unless the customer turns it off^*	Reserved	14 days to export
Discord 26 facts · read 2026-10-23	The customer	Generative: the terms don't say. Other models: yes^*	Reserved	None, export before the account ends
Dropbox 32 facts · read 2026-10-23	The customer	Generative: opt-in. Other models: yes	Reserved	Basic, Plus, Essentials: Kept 30 days, no export. Business (Standard), Business Plus (Advanced), Enterprise: No fixed window; export on request^*

"The terms don't say" means every contract, AI page and data processing addendum for the tool was read and none answers. "Not read yet" means a document that could answer is still unread. AI training has two parts: generative models and other models (ranking, spam, suggestions). Opt-out means training is on until the customer turns it off.

Where vendors disagree with themselves

Places where one vendor's documents give different answers. The quotes side by side, with their dates. The table follows the contract; the other document is listed with it.

Gong: "never" trained on generative models, and a press release that says it was

Gong · AI training

Generative: no Your data is never used to train generative AI models, and it's never shared with or exposed to the public domain. Trust and Security at Gong (incl. AI governance FAQ), read 2026-10-23 · fact
Generative: yes Gong uses a combination of proprietary in-house models, trained using Gong's unique customer-interaction dataset and customized to customers' business, and augmented general-purpose large language models to deliver unrivaled accuracy and relevance for revenue teams. Press release: Gong Introduces Proprietary Generative AI Models Built for Revenue Teams (June 8, 2023), read 2026-10-23 · fact

The headline follows the trust page, read 2026-10-23. The 2023 press release describes models built before it.

Linear: the contract says no training, an undated docs page describes training

Linear · AI training

No Linear will not use Customer Data, including Prompts or Outputs, to train, fine-tune, or otherwise improve Linear’s own AI models. AI Services Addendum, read 2026-10-23 · fact
Other models: yes^* Each suggestion you approve or disapprove will refine the overall quality of the suggestions. AI at Linear (docs guide, unlisted in the docs menu), read 2026-10-23 · fact

The headline follows the AI Services Addendum, which is the contract.

Asana: no generative training in the terms, training on metadata in the privacy statement

Asana · AI training

Generative: no For purposes of clarity, Asana does not use or permit third-party AI partners to use Customer Data to train generative artificial intelligence models used to provide Asana AI. Product-Specific Terms (Asana AI and add-ons), read 2026-10-23 · fact
Other models: opt-out^* When features powered by Asana AI are enabled in your domain, we use metadata related to your domain's use of Asana to train machine learning models. Privacy Statement, read 2026-10-23 · fact

Both can be true at once: the terms cover generative models, the privacy statement covers other models. The table shows them as two answers.

Freshdesk: three deletion clocks after cancellation

Freshdesk · After the account ends

14 days to export Freshworks will make Customer Data available for export for fourteen (14) days from the effective date of the closure of Customer’s Account Freshworks Terms of Service (customer agreement for all Freshworks products), read 2026-10-23 · fact
Kept 14 days, no export Once we receive your cancellation request, Freshdesk permanently deletes your account and account data 14 days after your subscription end date. How do I delete or cancel my account?, read 2026-10-23 · fact
Kept 90 days; export not stated Upon Account Termination, all account data will be deleted after 90 days from the date of termination. Data storage and data security in Freshdesk (incl. Data Retention Policy), read 2026-10-23 · fact
Kept 104 days, no export^* Beyond such Data Export Period, Freshworks reserves the right to retain Customer data for up to three (3) months before deleting all Customer Data in the normal course of operation, except as necessary to comply with Freshworks legal obligations, maintain accurate financial and other records, resolve disputes, and enforce its agreements. Freshworks Terms of Service (customer agreement for all Freshworks products), read 2026-10-23 · fact

The headline follows the Terms: 14 days to export, then up to three more months before deletion.

Zoom: recordings "remain available for 30 days", or need a new subscription

Zoom Workplace · After the account ends

30 days to export When your paid subscription ends, cloud recordings remain available for 30 days. Canceling your Zoom subscription (KB0066687), read 2026-10-23 · fact
Kept 30 days, no export If you were previously able to create cloud recordings, and then were downgraded to a free account, you will not have access to those recordings until you resubscribe to a paid account within a 30 day period. Enabling cloud recording (KB0063923), read 2026-10-23 · fact

Two help articles, both read 2026-10-23. The Terms give 30 days to retrieve data.

What changed

No answer has changed since the first read on October 22, 2026. When a vendor changes its terms, the old row stays with its date and the new one points at it. Each change shows here and in the Atom feed.

Vendors do change these pages. Atlassian changed its data contribution rules on August 17, 2026, GitHub its Copilot training terms on April 24, 2026, Vercel its terms on October 19, 2026. Every tool is reread at least every 90 days and at once when a vendor announces new AI terms.

Download

Rebuilt on every deploy from one hand-kept source file. For citations, use the monthly snapshot, which is frozen once its month closes.

tools.json
Each tool with its documents, its headline answer per question and plan, and every fact.
tools.csv
One row per tool and plan, the six answers in plain words, for a spreadsheet.
tool-facts.jsonl
Every fact with its quote, source and date, one JSON object per line. Replaced rows included.
tool-facts.csv
The same facts as a table.
tools-2026-10.json · tool-facts-2026-10.jsonl
This month's snapshot.
source.json · tool-changes.atom
The hand-kept source file, and a feed of changed answers. Open an issue or a pull request to correct a row.

API and MCP

Keyless and read-only. Responses carry the license block, a total and a next_offset for paging. Cached for an hour. Spec: openapi.json. AI assistants can call the same query through our MCP server as the tool get_tool_terms.

Tools

GET https://dataconto.com/api/tools.json
  ?tool=slack
  &record_type=slack-and-teams   a /data page slug
  &field=ownership|ai_training|aggregate_use|
         export|retention|after_cancel
  &plan=Free                     as the vendor spells it
  &answer=opt_out                see tokens below
  &facts=false                   headline answers only
  &limit=100&offset=0

Answer tokens

ownership      customer, vendor, shared, not_stated
ai_training    no, opt_in, opt_out, yes, not_stated
aggregate_use  reserved, not_reserved, not_stated
export         all, partial, none
retention      all, none, days
after_cancel   export, no_export, not_stated

Example: /api/tools.json?field=ai_training&answer=opt_out&facts=false lists the tools where AI training is on until the customer turns it off.

How the rows are made

We read each document on the vendor's own site, in English, signed out: the customer agreement for ownership and termination, the AI or trust page for training, help articles for export and history, the data processing addendum for deletion.
We copy the sentence that answers, word for word, with the link and the date. One fact per sentence per document.
A cell says "The terms don't say" only after every contract, AI page and data processing addendum for that tool has been read. Until then it says "Not read yet".
When an answer follows from the text rather than being stated in it, the fact is marked inferred, shown with an asterisk, and its note says what the reading rests on.
Each tool has one headline answer per question and plan. Other facts on the same question show on the tool's page as details or supporting quotes.
When a vendor changes a term, we add a fact and point it at the one it replaces. Nothing is deleted.
Every quote is checked against the live page before a release. A page that has moved or can't be reached is marked, and its facts say so.

The six questions

Who owns it: Who owns the data the customer puts in?
AI training: Does the vendor train AI on it?
Aggregated use: Does the vendor keep a right to use it aggregated, de-identified or as usage data?
What you can export: What can the customer export, and who can run it?
History kept: How much history does the plan keep?
After the account ends: How long is data kept after the account ends, and can it still be exported?

What this is not

A vendor's terms bind the vendor. Whether a company can license its own records is a separate question, decided by personal data law, employee notice and customer contracts, not by these pages. Our rights checklist walks through it. None of this is legal advice.

We hold no agreement with any vendor listed here. The tools were picked because they hold the records AI buyers take, plus three developer tools people ask about.

License: CC BY 4.0

Copy it, build on it, sell what you build, as long as you credit Dataconto with a link to this page. The quotes stay the words of the vendor that published them. Our terms name the covered files.

Cite this dataset

Dataconto (2026). Tool terms: what business tools' terms say about customer data. Version 2026-10-23. https://dataconto.com/open-data/tools

Attribution text: Data from Dataconto (https://dataconto.com/open-data/tools), CC BY 4.0. Credit Dataconto with a link.

Selling the records these tools hold?

The records by type pages show which AI companies take Slack history, email, tickets, CRM, docs and call recordings, and how to export each. The buyer database has what each pays.

Spotted an error or a changed term? Write to contact@dataconto.com with the page and the date.