What Atlassian Cloud (Jira, Confluence)'s terms say about your data

Who owns the data the customer puts in?

The customer · covers all customer data

1. Headline Every plan covers all customer data

   The customer

   As between the parties, Customer owns all intellectual property and other rights in Customer Data and Customer Materials provided to Atlassian or used with the Products.

   Atlassian Customer Agreement (terms), read 2026-10-22 · link to this fact

   Section 13 (Ownership).

Does the vendor train AI on it?

1. Headline Free, Standard, Premium covers metadata

   Yes, no opt-out

   If your Atlassian organization's highest active plan is Free, Standard, or Premium, metadata contribution is always on, and you're not able to opt-out.

   Data contribution FAQs (ai policy), read 2026-10-22 · link to this fact

   Metadata (de-identified, aggregated) is always contributed on Free/Standard/Premium. The AI trust page says 'Atlassian may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure' (generative, self-hosted LLMs); the FAQ says aggregated Rovo search keywords 'help us train our search models' (other models). In-app content (page text, issue descriptions, comments) defaults On for Free and Standard (admin can turn Off = opt_out) and Off for Premium (admin can turn On = opt_in). Third-party hosted LLMs (OpenAI, Anthropic, Google) are not allowed to train on customer data. In effect since 2026-08-17.

2. Headline Enterprise covers metadata

   Opt-out: on unless the customer turns it off

   If your Atlassian organization has an active Enterprise plan, you can opt-out of metadata contribution.

   Data contribution FAQs (ai policy), read 2026-10-22 · link to this fact

   Enterprise: metadata On by default with opt-out; in-app data Off by default (opt_in). Some compliance-bound orgs (e.g. Government Cloud) are excluded and see different defaults. Defaults follow the highest active plan (trials included) in the org.

3. Supporting Every plan covers metadata

   Yes, no opt-out^*

   Atlassian may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure, solely to improve the quality of responses and experiences we deliver to customers.

   Rovo / AI trust page (atlassian.com/trust/ai) (ai policy), read 2026-10-22 · link to this fact

   Supporting quote for the per-plan ai_training facts: the training use itself; scope is set by the data contribution settings.

Does the vendor keep a right to use it aggregated, de-identified or as usage data?

Reserved · covers de-identified and aggregated data

1. Headline Every plan covers de-identified and aggregated data

   Reserved

   In accordance with applicable data contribution Cloud Product functionalities, Atlassian must de-identify and aggregate Customer Data and may use such De-identified and Aggregated Data to improve the Cloud Products and related Support and Advisory Services generally.

   Atlassian Data Processing Addendum (data processing addendum), read 2026-10-22 · link to this fact

   DPA section 6.2. Privacy Policy repeats: 'We may use content that is de-identified and aggregated in accordance with applicable data contribution product functionalities to develop and improve our Services.'

What can the customer export, and who can run it?

1. Headline Jira covers Jira issues and attachments

   Part of it by an admin through an admin screen

   Create a backup of your Jira Cloud site, including attachments.

   Export data from Jira Cloud (help article), read 2026-10-22 · link to this fact

   Jira Cloud Backup manager (Settings > System > Import and export). Excluded: automation flows, third-party app data, Opsgenie features, Assets, Jira Product Discovery views. Backup is a zip with activeobjects.xml and entities.xml plus attachment folders. 48 hours between backups with attachments. Org admins can block exports. Who: reached via Jira admin settings; page does not name the role in a 'Who can do this' box, so 'admin' is inferred. Applies to all plans (no plan restriction stated).

2. Headline Confluence covers Confluence pages and attachments

   Everything by an admin through an admin screen

   This page tells you how to get a copy of all the content in your Confluence Cloud instance using the backup manager.

   Export a data backup file of your instance (Confluence Cloud) (help article), read 2026-10-22 · link to this fact

   Confluence administration > Data management > Backup manager; download link valid 14 days; only one backup stored at a time; not the full set of user/group settings. Pages/spaces can also be exported to Word, PDF, HTML, XML and CSV. Format of the site backup file is not named on the page ('xml' is an assumption from the space-export list; treat formats as unverified).

How much history does the plan keep?

Not read yet

1. Detail Free, Standard, Premium, Enterprise covers organization audit log

   180 days, older data deleted

   Without an Atlassian Guard subscription plan: Audit log activity is available to you for 180 days.

   Access audit log activities (help article), read 2026-10-22 · link to this fact

   Organization audit log (Atlassian Administration). With Atlassian Guard, 365 days. Product content (issues, pages) has no stated history limit on any plan.

2. Detail Free covers Jira audit log

   None

   If all of your Jira Cloud apps are on the Free plan, you won't have access to audit logs to track events like changes to global permissions on your site.

   What is the Free Jira Cloud plan? (plans page), read 2026-10-22 · link to this fact

   Jira site audit log is unavailable on Free (0 = none). Free plan sites can also be deactivated and deleted after inactivity.

How long is data kept after the account ends, and can it still be exported?

1. Headline Standard, Premium, Enterprise covers all customer data

   60 days to export

   After your subscription period ends, you'll be able to access your site for 15 more days.

   Track storage and move data across apps (help article), read 2026-10-22 · link to this fact

   Paid plans: 15 days of site access after the period ends (export window), then the site is deactivated and data kept 60 days ('Plan Data retention period Trials 15 days Free, Standard, Premium or Enterprise plan 60 days'), then permanently deleted. Reactivation within 60 days restores data, but no access while deactivated. ACS 12.4: 'Atlassian will delete Customer Data in accordance with the Documentation.'

2. Headline Free covers all customer data

   Kept 60 days, no export

   Subscriptions on the Free plan will be deactivated immediately.

   Deactivate a subscription (help article), read 2026-10-22 · link to this fact

   Free: no access period after deactivating; data retained 60 days per the retention table on 'Track storage and move data across apps', reactivation possible. Trials: 15 days.

What the read couldn't settle

• Confluence site backup file format is not named on the help page (formats marked as assumption).
• Jira backup page does not state the required role in a 'Who can do this' box; 'admin' inferred from Settings > System path.
• No plan-level limit on product content history (issues/pages) found; retention facts cover audit logs only.
• Trust pages (ai, data-contribution) show no own last-updated date; data contribution change effective 2026-08-17.
• Classifying Atlassian's self-hosted open-source model fine-tuning as 'generative' rests on the AI trust page context (Rovo LLMs); confirm if the dataset wants a stricter definition.

Documents

14 of 14 read. Each fact above names the one it comes from.

1. Atlassian Customer Agreement Terms · version 2026-10-01 · read 2026-10-22
2. Atlassian Data Processing Addendum Data processing addendum · version 2026-08-17 · read 2026-10-22
3. Atlassian Product-Specific Terms Terms · version 2026-10-01 · read 2026-10-22
4. Atlassian Privacy Policy Privacy policy · version 2026-08-17 · read 2026-10-22
5. Rovo / AI trust page (atlassian.com/trust/ai) AI policy · read 2026-10-22
6. Data practices built for responsible AI (data contribution) AI policy · read 2026-10-22
7. Data contribution FAQs AI policy · read 2026-10-22
8. Data contribution settings (support) Help article · read 2026-10-22
9. Export data from Jira Cloud Help article · read 2026-10-22
10. Export a data backup file of your instance (Confluence Cloud) Help article · read 2026-10-22
11. Access audit log activities Help article · read 2026-10-22
12. What is the Free Jira Cloud plan? Plans page · read 2026-10-22
13. Track storage and move data across apps Help article · read 2026-10-22
14. Deactivate a subscription Help article · read 2026-10-22