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Section 10.1 defines Customer Content to include \"any resulting transcripts, recordings, outputs\". The license Zoom takes (10.2) is \"perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable\" but only \"for the Permitted Uses\": providing the service, the Privacy Statement, your instructions, law, and legal, safety or security purposes. Customers with a signed Master Subscription Agreement are governed by it instead; that agreement is not public.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-ownership-2026-10-23"},{"fact_id":"zoom-ownership-service-data-2026-10-23","tool":"zoom","field":"ownership","plan":null,"product":null,"addon":null,"role":"detail","covers":"Service Generated Data (telemetry, product usage and diagnostic data)","value":"vendor","answer":"The vendor","basis":"stated","quote":"Zoom owns all rights, title, and interest in and to Service Generated Data .","doc_id":"zoom-tos","source_title":"Zoom Terms of Service","source_url":"https://www.zoom.com/en/trust/terms/","source_kind":"terms","source_status":"ok","observed":"2026-10-23","note":"Terms of Service 10.5. Service Generated Data is \"Telemetry data, product usage data, diagnostic data, and similar data\" about use of the service, not meeting or chat content. Section 16.2 repeats that Zoom owns it, along with Feedback.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-ownership-service-data-2026-10-23"},{"fact_id":"zoom-ai_training-2026-10-23","tool":"zoom","field":"ai_training","plan":null,"product":null,"addon":null,"role":"headline","covers":"communications-like Customer Content: audio, video, chat, screen sharing, attachments, poll results, whiteboard, reactions","value":{"generative":"no","other_models":"no"},"answer":"No","basis":"stated","quote":"Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models.","doc_id":"zoom-tos","source_title":"Zoom Terms of Service","source_url":"https://www.zoom.com/en/trust/terms/","source_kind":"terms","source_status":"ok","observed":"2026-10-23","note":"Terms of Service section 10.2, effective August 11, 2023. \"Artificial intelligence models\" with no qualifier covers generative and other models, hence both parts. No setting turns it on or off. Transcripts, AI summaries, Docs and Mail are not named in this sentence (see open).","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-ai_training-2026-10-23"},{"fact_id":"zoom-ai_training-privacy-2026-10-23","tool":"zoom","field":"ai_training","plan":null,"product":null,"addon":null,"role":"supporting","covers":"communications-like Customer Content","value":{"generative":"no","other_models":"no"},"answer":"No","basis":"stated","quote":"Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom's or its third-party artificial intelligence models.","doc_id":"zoom-privacy","source_title":"Zoom Privacy Statement","source_url":"https://www.zoom.com/en/trust/privacy/privacy-statement/","source_kind":"privacy","source_status":"ok","observed":"2026-10-23","note":"Privacy Statement (last updated September 17, 2026), said twice. Same section: AI and machine learning tools \"process Customer Content and context solely to provide the intelligent features.\"","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-ai_training-privacy-2026-10-23"},{"fact_id":"zoom-ai_training-whitepaper-2026-10-23","tool":"zoom","field":"ai_training","plan":null,"product":null,"addon":null,"role":"supporting","covers":"communications-like customer content used by Zoom AI features, including third-party model providers","value":{"generative":"no","other_models":"no"},"answer":"No","basis":"stated","quote":"Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom's or its third-party artificial intelligence models.","doc_id":"zoom-ai-whitepaper-governance","source_title":"Zoom AI Whitepaper: Data Governance and Privacy","source_url":"https://library.zoom.com/ai/ai-whitepaper/data-governance-and-privacy","source_kind":"ai_policy","source_status":"ok","observed":"2026-10-23","note":"AI Whitepaper, Data Usage. Same page: third-party generative model providers (it names OpenAI and Anthropic) work under \"zero data retention policies\", with exceptions for trust and safety. Admins can turn off persistent meeting transcripts so AI summaries are made from temporary data that is then discarded.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-ai_training-whitepaper-2026-10-23"},{"fact_id":"zoom-ai_training-2023-change-2026-10-23","tool":"zoom","field":"ai_training","plan":null,"product":null,"addon":null,"role":"detail","covers":"audio, video and chat Customer Content (the August 2023 change)","value":{"generative":"no","other_models":"no"},"answer":"No","basis":"stated","quote":"Updates to Section 10 to clarify Zoom's data usage practices, narrow the scope of Zoom's licenses and clarify that Zoom does not use audio, video or chat Customer Content to train its artificial intelligence models.","doc_id":"zoom-tos","source_title":"Zoom Terms of Service","source_url":"https://www.zoom.com/en/trust/terms/","source_kind":"terms","source_status":"ok","observed":"2026-10-23","note":"The update note at the foot of the Terms of Service, which still show the August 11, 2023 effective date. That version answered the March 2023 terms, whose broad data-use license was widely reported as letting Zoom train AI on customer content. Zoom's August 7, 2023 blog post on the subject was rewritten on February 7, 2024 and now only restates the no-training sentence.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-ai_training-2023-change-2026-10-23"},{"fact_id":"zoom-aggregate_use-2026-10-23","tool":"zoom","field":"aggregate_use","plan":null,"product":null,"addon":null,"role":"headline","covers":"technical and other data about use of the service, de-identified or anonymized","value":"reserved","answer":"Reserved","basis":"stated","quote":"You agree that Zoom may obtain and aggregate technical and other data about your and your End Users use of the Services and Software on a de-identified or anonymized basis","doc_id":"zoom-tos","source_title":"Zoom Terms of Service","source_url":"https://www.zoom.com/en/trust/terms/","source_kind":"terms","source_status":"ok","observed":"2026-10-23","note":"Terms of Service section 28, Anonymized and Aggregated Data. Zoom may use it \"to analyze, develop, improve, support, and operate the Services\" for other customers too, \"during and after the term of this Agreement, including to generate industry benchmarks\". The clause covers data about use, not meeting or chat content by name.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-aggregate_use-2026-10-23"},{"fact_id":"zoom-aggregate_use-dpa-2026-10-23","tool":"zoom","field":"aggregate_use","plan":null,"product":null,"addon":null,"role":"supporting","covers":"customer personal data Zoom processes as an independent controller","value":"reserved","answer":"Reserved","basis":"stated","quote":"Pseudonymized and/or aggregated data (Zoom will pseudonymise and/or aggregate as much as possible and pseudonymized and/or aggregated data will not be processed on a per-Customer level), for:","doc_id":"zoom-dpa","source_title":"Global Data Processing Addendum (PDF)","source_url":"https://explore.zoom.us/docs/doc/Zoom_GLOBAL_DPA.pdf","source_kind":"dpa","source_status":"ok","observed":"2026-10-23","note":"Global DPA (November 2024), Legitimate Business Purposes (b): improving performance, security and infrastructure, internal and financial reporting and forecast modeling, and using Feedback. The next clause says Zoom will not process Customer Personal Data \"for third-party advertising, direct marketing, profiling, research or analytics\".","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-aggregate_use-dpa-2026-10-23"},{"fact_id":"zoom-export-basic-2026-10-23","tool":"zoom","field":"export","plan":["Basic"],"product":null,"addon":null,"role":"headline","covers":"cloud recordings and transcripts held by Zoom (Basic records to the computer only)","value":{"scope":"none","needs_approval":false,"who":[],"method":[],"formats":[]},"answer":"Nothing","basis":"inferred","quote":"Cloud recording is automatically enabled for all paid subscribers.","doc_id":"zoom-kb-start-cloud-recording","source_title":"Starting a cloud recording (KB0062627)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062627","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Our reading: cloud recording and audio transcripts both require \"Pro, Business, Education, or Enterprise\", so a Basic account has no recordings in Zoom's cloud to download. Local recordings are saved as files on the host's computer, which the owner already holds. The pricing page (JavaScript only) lists Basic recording as \"Local\".","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-export-basic-2026-10-23"},{"fact_id":"zoom-export-paid-2026-10-23","tool":"zoom","field":"export","plan":["Pro","Business","Business Plus","Enterprise"],"product":null,"addon":null,"role":"headline","covers":"cloud recordings (video, audio-only, in-meeting chat) and audio transcripts, all users on the account","value":{"scope":"all","needs_approval":false,"who":["owner","admin","any_user"],"method":["admin_screen","self_serve","api"],"formats":["MP4","M4A","VTT","TXT"]},"answer":"Everything by the owner, an admin or any member through an admin screen, a self-serve screen or the API","basis":"inferred","quote":"You may also download or delete recordings via API, or search the Zoom App Marketplace for apps to help you manage cloud recordings.","doc_id":"zoom-kb-recording-limits","source_title":"Managing cloud recording usage limits (KB0060832)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060832","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Scope all is our reading: owners and admins see every user's recordings in Recording and Transcript Management and can download each one, hosts download their own, and the API does it in bulk. No bulk download button in the web portal is described; the article says to download \"individual cloud recordings\". Transcripts come as \"a separate VTT file\"; in-meeting chat saves \"as a TXT file\". MP4 and M4A are our reading (the help text names MP4 for computer recordings and an audio-only option).","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-export-paid-2026-10-23"},{"fact_id":"zoom-export-transcript-2026-10-23","tool":"zoom","field":"export","plan":["Pro","Business","Business Plus","Enterprise"],"product":null,"addon":null,"role":"detail","covers":"cloud recording audio transcripts","value":{"scope":"all","needs_approval":false,"who":["any_user"],"method":["self_serve"],"formats":["VTT"]},"answer":"Everything by any member through a self-serve screen","basis":"stated","quote":"After the transcript is processed, it appears as a separate VTT file in the list of recorded meetings .","doc_id":"zoom-kb-audio-transcript","source_title":"Using audio transcription for cloud recordings (KB0064927)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064927","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Requires a Pro, Business, Education or Enterprise account with cloud recording and audio transcription on. Transcripts can be edited in the web portal before download.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-export-transcript-2026-10-23"},{"fact_id":"zoom-export-chat-paid-2026-10-23","tool":"zoom","field":"export","plan":["Pro","Business","Business Plus","Enterprise"],"product":null,"addon":null,"role":"detail","covers":"Team Chat messages, files, images, reactions, audio messages and code snippets, 1:1, group and channel, within the cloud retention period","value":{"scope":"partial","needs_approval":false,"who":["owner","admin"],"method":["admin_screen"],"formats":["CSV","HTML"]},"answer":"Part of it by the owner or an admin through an admin screen","basis":"stated","quote":"Account owners, admins, or other users with privilege to access Chat History can view and locally download all messages sent and received by users in the Chat History report","doc_id":"zoom-kb-chat-history-report","source_title":"Viewing stored chat messages in the Chat history report (KB0061552)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061552","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Needs \"Store messages in Zoom's cloud\" on and advanced chat encryption off. Owner-only by default; other admins need the Chat history permission. Partial because of the caps: 50 million messages per CSV, 1 million per HTML, files over 50 MB left out, nothing added after the export reaches 1 GB, and a one-month search window across several users. The requirements list Pro, Business, Education and Enterprise; Business Plus is our reading as a Business tier.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-export-chat-paid-2026-10-23"},{"fact_id":"zoom-export-chat-basic-2026-10-23","tool":"zoom","field":"export","plan":["Basic"],"product":null,"addon":null,"role":"detail","covers":"Team Chat history","value":{"scope":"none","needs_approval":false,"who":[],"method":[],"formats":[]},"answer":"Nothing","basis":"inferred","quote":"If a user switched from a free account to a paid account, account owners and admins can only access chat history from the time that the user became a paid account.","doc_id":"zoom-kb-chat-history-report","source_title":"Viewing stored chat messages in the Chat history report (KB0061552)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061552","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Our reading: the Chat History report requires a Pro, Business, Education or Enterprise account, and history from free days stays out even after upgrading. Users can still read their own messages in the app.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-export-chat-basic-2026-10-23"},{"fact_id":"zoom-retention-basic-2026-10-23","tool":"zoom","field":"retention","plan":["Basic"],"product":null,"addon":null,"role":"headline","covers":"cloud recordings and transcripts (Basic has none in the cloud)","value":{"keeps":"none","deletes_older":false},"answer":"None","basis":"inferred","quote":"Pro, Business, Education, or Enterprise account","doc_id":"zoom-kb-recording-capacity","source_title":"Cloud recording storage capacity (KB0067670)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067670","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Our reading: cloud recording storage lists these plans as its requirement and gives no capacity for Basic, so Zoom keeps no recordings for a Basic account. Local recordings stay on the host's computer and \"Zoom does not retain a copy\" (Troubleshooting missing Zoom meeting recordings).","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-retention-basic-2026-10-23"},{"fact_id":"zoom-retention-paid-2026-10-23","tool":"zoom","field":"retention","plan":["Pro","Business","Business Plus","Enterprise"],"product":null,"addon":null,"role":"headline","covers":"cloud recordings and transcripts, within the plan's storage","value":{"keeps":"all","deletes_older":false},"answer":"All of it","basis":"stated","quote":"Cloud recordings remain in their default location until deleted and moved to the trash folder.","doc_id":"zoom-kb-deleting-recordings","source_title":"Deleting computer or cloud recordings (KB0066493)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066493","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"This is the default, with the auto-delete setting off. Admins can set \"Delete cloud recordings after a specified number of days\"; deleted recordings sit in trash \"for 30 days before permanent deletion\" if trash is on, or are deleted at once if it is off. Deleting a user without transferring their recordings deletes them permanently. The limit is storage, not time (see detail facts).","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-retention-paid-2026-10-23"},{"fact_id":"zoom-retention-capacity-2026-10-23","tool":"zoom","field":"retention","plan":["Pro","Business","Business Plus"],"product":null,"addon":null,"role":"detail","covers":"cloud recording storage, pooled across the account","value":{"keeps":"all","deletes_older":false},"answer":"All of it","basis":"stated","quote":"Cloud recording storage is pooled at the account level.","doc_id":"zoom-kb-recording-capacity","source_title":"Cloud recording storage capacity (KB0067670)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067670","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Included storage per licensed user: Pro 10 GB, Business 10 GB, Business Plus 15 GB. At the limit no new cloud recordings can be made, but existing ones stay fully accessible (usage limits article). Extra storage is sold monthly.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-retention-capacity-2026-10-23"},{"fact_id":"zoom-retention-enterprise-storage-2026-10-23","tool":"zoom","field":"retention","plan":["Enterprise"],"product":null,"addon":null,"role":"detail","covers":"cloud recording storage","value":{"keeps":"all","deletes_older":false},"answer":"All of it","basis":"stated","quote":"Enterprise accounts have unlimited cloud storage and are therefore not impacted by cloud recording storage limits","doc_id":"zoom-kb-recording-limits","source_title":"Managing cloud recording usage limits (KB0060832)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060832","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"The storage capacity article's table agrees: Enterprise \"Unlimited\".","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-retention-enterprise-storage-2026-10-23"},{"fact_id":"zoom-retention-chat-basic-2026-10-23","tool":"zoom","field":"retention","plan":["Basic"],"product":null,"addon":null,"role":"detail","covers":"Team Chat messages and files stored in Zoom's cloud","value":{"keeps":730,"deletes_older":true},"answer":"730 days (2 years), older data deleted","basis":"stated","quote":"For free accounts, cloud storage retention is set to 2 years and cannot be changed.","doc_id":"zoom-kb-chat-storage","source_title":"Storing Zoom Chat message history (KB0060329)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060329","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Same article: \"All messages older than the designated retention periods are deleted.\" On free accounts messages also stay on the local device \"for up to a year\" unless the app is deleted.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-retention-chat-basic-2026-10-23"},{"fact_id":"zoom-retention-chat-paid-2026-10-23","tool":"zoom","field":"retention","plan":["Pro","Business","Business Plus","Enterprise"],"product":null,"addon":null,"role":"detail","covers":"Team Chat messages and files stored in Zoom's cloud (default setting)","value":{"keeps":730,"deletes_older":true},"answer":"730 days (2 years), older data deleted","basis":"stated","quote":"By default, the cloud storage retention period for messages is 2 years, but account owners and admins of paid accounts* can change this length of time to as short as 1 day or up to 10 years.","doc_id":"zoom-kb-chat-storage","source_title":"Storing Zoom Chat message history (KB0060329)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060329","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"The asterisk is in Zoom's text. 1:1 chats use the shorter of the two users' periods; group chats and channels follow the owner's. If cloud storage is off, messages are not kept in Zoom's cloud at all. Older messages are deleted, not hidden.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-retention-chat-paid-2026-10-23"},{"fact_id":"zoom-after_cancel-2026-10-23","tool":"zoom","field":"after_cancel","plan":null,"product":null,"addon":null,"role":"headline","covers":"all Customer Content","value":{"days":30,"export_window":true},"answer":"30 days to export","basis":"stated","quote":"For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures.","doc_id":"zoom-tos","source_title":"Zoom Terms of Service","source_url":"https://www.zoom.com/en/trust/terms/","source_kind":"terms","source_status":"ok","observed":"2026-10-23","note":"Terms of Service 14.5. A cancellation takes effect at the end of the paid term (14.2 and the cancel help article), so the 30 days start then. Customers on a signed MSA may have other terms.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-after_cancel-2026-10-23"},{"fact_id":"zoom-after_cancel-recordings-2026-10-23","tool":"zoom","field":"after_cancel","plan":["Pro","Business","Business Plus","Enterprise"],"product":null,"addon":null,"role":"supporting","covers":"cloud recordings after a paid subscription ends","value":{"days":30,"export_window":true},"answer":"30 days to export","basis":"stated","quote":"When your paid subscription ends, cloud recordings remain available for 30 days.","doc_id":"zoom-kb-cancel","source_title":"Canceling your Zoom subscription (KB0066687)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066687","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Next sentences: \"After 30 days, they are permanently deleted and cannot be recovered. Download any recordings you want to keep before your cancellation becomes effective.\" Reactivating or subscribing again within the 30 days keeps access.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-after_cancel-recordings-2026-10-23"},{"fact_id":"zoom-after_cancel-downgrade-2026-10-23","tool":"zoom","field":"after_cancel","plan":["Pro","Business","Business Plus","Enterprise"],"product":null,"addon":null,"role":"detail","covers":"cloud recordings after a downgrade to Basic","value":{"days":30,"export_window":false},"answer":"Kept 30 days, no export","basis":"stated","quote":"If you were previously able to create cloud recordings, and then were downgraded to a free account, you will not have access to those recordings until you resubscribe to a paid account within a 30 day period.","doc_id":"zoom-kb-enable-cloud-recording","source_title":"Enabling cloud recording (KB0063923)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063923","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Next sentence: \"After 30 days, your cloud recordings are set to be deleted.\" This reads against the cancel article's \"remain available\": a downgraded account may have to pay again to download. See open.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-after_cancel-downgrade-2026-10-23"},{"fact_id":"zoom-after_cancel-basic-delete-2026-10-23","tool":"zoom","field":"after_cancel","plan":["Basic"],"product":null,"addon":null,"role":"detail","covers":"a Basic account the owner deletes","value":{"days":0,"export_window":false},"answer":"Deleted at once","basis":"inferred","quote":"If you have a Basic (free) account, you can delete your Zoom account at any time.","doc_id":"zoom-kb-delete-account","source_title":"Deleting your Zoom account (KB0067341)","source_url":"https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067341","source_kind":"help","source_status":"js_only","observed":"2026-10-23","note":"Next sentence: \"This will permanently delete your Zoom account.\" Days 0 is our reading of \"permanently\"; the Terms' 30-day retrieval window (14.5) still applies to any termination on paper. Paid accounts must cancel and wait for the term to end before they can delete.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-after_cancel-basic-delete-2026-10-23"},{"fact_id":"zoom-after_cancel-dpa-2026-10-23","tool":"zoom","field":"after_cancel","plan":null,"product":null,"addon":null,"role":"detail","covers":"customer personal data Zoom processes as a processor","value":{"days":null,"export_window":true},"answer":"No fixed window; export on request","basis":"stated","quote":"Following the completion of the Services, at Customer's choice, to the extent that Zoom is a Processor, Zoom shall either enable Customer to delete some of Customer's Personal Data","doc_id":"zoom-dpa","source_title":"Global Data Processing Addendum (PDF)","source_url":"https://explore.zoom.us/docs/doc/Zoom_GLOBAL_DPA.pdf","source_kind":"dpa","source_status":"ok","observed":"2026-10-23","note":"Global DPA 2.10. Same sentence goes on: or \"return to Customer the specified Customer Personal Data, or shall delete\" it, and delete copies \"in compliance with its data retention and deletion policy\". The DPA states no number of days.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/zoom#fact-zoom-after_cancel-dpa-2026-10-23"}],"fact_count":24,"open":["Help articles (support.zoom.com) render with JavaScript; a plain curl response carries each article's full text in its JSON-LD articleBody, and every help quote was checked against that text (tags replaced by spaces, then the same norm). check-tool-quotes.mjs strips script blocks, so it will list these as can't check until it reads articleBody. Version is the article's dateModified, which Zoom bumps almost daily.","Pricing page (zoom.us/pricing) is JavaScript-only and no fact cites it. Read through a renderer it shows Basic, Pro, Business and Enterprise, Basic with local recording only, Pro and Business with 10 GB cloud per license, Enterprise unlimited. Business Plus is kept as a plan because the storage capacity article lists it (15 GB per license); check how Zoom sells it now before shipping. Pro Plus, Enterprise Plus, Education and Zoom Rooms tiers are left out.","2023 AI terms: the March 2023 Terms of Service that set off the controversy are no longer on Zoom's site, and the August 7, 2023 blog post was rewritten on February 7, 2024. What we can quote is today's text: Terms of Service effective August 11, 2023 (section 10.2) and its update note. Older wording needs an archived copy, which waits for the founder's go-ahead on archive.org.","AI training headline is 'no' for communications-like Customer Content as the terms list it (audio, video, chat, screen sharing, attachments, polls, whiteboard, reactions). Transcripts, AI summaries, Zoom Docs and Zoom Mail are not named in that sentence; the terms define transcripts and recordings as Customer Content, and the license for Customer Content is limited to Permitted Uses, which do not list training. Second read should settle whether to score transcripts as 'no' or leave them unclear.","Feedback: the AI whitepaper says ZoomMate thumbs up or down feedback can include the prompt and AI response and 'can help Zoom improve' the product; it does not say feedback is used to train models. The Privacy Statement lists 'Product Research and Development' 'If authorized by any applicable settings'. Neither changes the headline.","After the account ends: the Terms give 30 days to retrieve Customer Content, and the cancel article says cloud recordings 'remain available for 30 days'. The Enabling cloud recording article says a user downgraded to free has no access 'until you resubscribe' within 30 days. So after a paid plan ends, recordings may only be reachable by paying again; recheck with a downgraded test account before shipping.","Basic (free) accounts: account deletion is immediate and permanent per the help article, while the Terms' 30-day retrieval window applies to any termination. Headline follows the Terms; the help text is a detail fact. Team Chat on Basic keeps 2 years of cloud history but has no Chat History report to export it (that report needs a paid plan).","Retention and export headlines cover cloud recordings and their transcripts (the call-recordings record type). Team Chat history is in detail facts per plan. No plan has a time limit on cloud recordings: they stay until someone deletes them, an auto-delete policy runs, or storage fills (Pro and Business 10 GB per license, Business Plus 15 GB, Enterprise unlimited, all pooled across the account).","Who can export: account owners and admins can download every user's cloud recordings from Recording and Transcript Management; hosts can download their own. Team Chat history export (CSV or HTML) is owner-only by default; other admins need the Chat history role permission. Caps: 50 million messages per CSV, 1 million per HTML, files over 50 MB left out, and one month per search across several users (one year for one user)."]}]}