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HubSpot acts as controller for this data unless the customer disables Intent data sharing and uses no enrichment products. About 40 words; kept whole for meaning.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-aggregate_use-website-data-2026-10-22"},{"fact_id":"hubspot-export-2026-10-22","tool":"hubspot","field":"export","plan":null,"product":null,"addon":null,"role":"headline","covers":"CRM records (contacts, companies, deals, tickets, calls, custom objects) with properties and associations","value":{"scope":"all","needs_approval":false,"who":["admin"],"method":["admin_screen","api"],"formats":["CSV","XLSX","XLS"]},"answer":"Everything by an admin through an admin screen or the API","basis":"inferred","quote":"You can export your records (e.g., contacts, deals) in your HubSpot account.","doc_id":"hubspot-export-records","source_title":"Export your records","source_url":"https://knowledge.hubspot.com/import-and-export/export-records","source_kind":"help","source_status":"ok","observed":"2026-10-22","note":"Article is 'Available with ... 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Free accounts are the exception in practice: they are deactivated after 120 days of inactivity (see detail).","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-retention-2026-10-22"},{"fact_id":"hubspot-retention-free-inactive-2026-10-22","tool":"hubspot","field":"retention","plan":["Free"],"product":null,"addon":null,"role":"detail","covers":"whole free account","value":{"keeps":"all","deletes_older":false},"answer":"All of it","basis":"stated","quote":"Free accounts will be deactivated after 120 days of inactivity.","doc_id":"hubspot-inactive","source_title":"Recover your inactive HubSpot account","source_url":"https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account","source_kind":"help","source_status":"ok","observed":"2026-10-22","note":"Next sentence: 'You then have 90 days to reactivate the account before it's purged and can't be recovered.' General Terms 4.4.4: 'We may terminate your subscription to the Free Services due to your inactivity.' Data age is not limited; the whole account goes.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-retention-free-inactive-2026-10-22"},{"fact_id":"hubspot-retention-workflow-logs-2026-10-22","tool":"hubspot","field":"retention","plan":null,"product":null,"addon":null,"role":"detail","covers":"workflow action logs","value":{"keeps":180,"deletes_older":false},"answer":"180 days, older data hidden, not deleted","basis":"stated","quote":"180 days: all workflows action log data will be stored.","doc_id":"hubspot-export-all","source_title":"Export your content and data","source_url":"https://knowledge.hubspot.com/account-management/export-your-content-and-data","source_kind":"help","source_status":"ok","observed":"2026-10-22","note":"From 180 days to 2 years only high-level action log data is kept; enrollment history after 2 years. Export logs stay visible for 3 years (Export your records).","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-retention-workflow-logs-2026-10-22"},{"fact_id":"hubspot-after_cancel-free-2026-10-22","tool":"hubspot","field":"after_cancel","plan":["Free"],"product":null,"addon":null,"role":"headline","covers":"all customer data","value":{"days":null,"export_window":false},"answer":"None, export before the account ends","basis":"stated","quote":"We strongly recommend retrieving your Customer Data prior to the end of your Subscription Term; for the HubSpot Smart CRM and Free Services, we will not provide you with any access to Customer Data after termination or expiration of your Subscription Term.","doc_id":"hubspot-pst","source_title":"HubSpot Product Specific Terms","source_url":"https://legal.hubspot.com/product-specific-terms","source_kind":"terms","source_status":"ok","observed":"2026-10-22","note":"Product Specific Terms 1.3. Deletion timing is not given: the DPA (3.6) says HubSpot will 'delete or return all Customer Data ... in accordance with the procedures set out in our Product Specific Terms', backups deleted 'in accordance with our deletion practices'. About 40 words.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-after_cancel-free-2026-10-22"},{"fact_id":"hubspot-after_cancel-paid-2026-10-22","tool":"hubspot","field":"after_cancel","plan":["Starter","Professional","Enterprise"],"product":null,"addon":null,"role":"headline","covers":"all customer data","value":{"days":null,"export_window":false},"answer":"None, export before the account ends","basis":"stated","quote":"We strongly recommend retrieving your Customer Data prior to the end of your Subscription Term; for the other Hub Subscription Services we will not provide you with any access to Customer Data after termination or expiration of your Subscription Term.","doc_id":"hubspot-pst","source_title":"HubSpot Product Specific Terms","source_url":"https://legal.hubspot.com/product-specific-terms","source_kind":"terms","source_status":"ok","observed":"2026-10-22","note":"Product Specific Terms 5.1.1 (Sales, Service, Content, Data Hub and others). But canceling a paid plan first drops the account to the free tools (General Terms 4.5: 'If your paid subscription is terminated or expires, we will continue to make available to you our Free Services'), so records stay reachable until the free account is deleted or ended. Marketing Hub Professional and Enterprise have a 30-day window (product fact).","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-after_cancel-paid-2026-10-22"},{"fact_id":"hubspot-after_cancel-marketing-hub-2026-10-22","tool":"hubspot","field":"after_cancel","plan":null,"product":"Marketing Hub Professional and Enterprise","addon":null,"role":"headline","covers":"all customer data","value":{"days":30,"export_window":true},"answer":"30 days to export","basis":"stated","quote":"For Marketing Hub Professional - Marketing Contacts and for Marketing Hub Enterprise - Marketing Contacts, if you make a written request within thirty (30) days after termination or expiration of your subscription, we will provide you with temporary access to the Subscription Service to retrieve, or we will provide you with copies of, all Customer Data then in our possession or control.","doc_id":"hubspot-pst","source_title":"HubSpot Product Specific Terms","source_url":"https://legal.hubspot.com/product-specific-terms","source_kind":"terms","source_status":"ok","observed":"2026-10-22","note":"Product Specific Terms 3.3.3; about 50 words, kept whole. A re-activation fee may apply. After 30 days 'we will have no obligation to maintain or provide you the Customer Data' and HubSpot will delete it.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-after_cancel-marketing-hub-2026-10-22"},{"fact_id":"hubspot-after_cancel-downgrade-2026-10-22","tool":"hubspot","field":"after_cancel","plan":["Starter","Professional","Enterprise"],"product":null,"addon":null,"role":"supporting","covers":"whole account","value":{"days":null,"export_window":true},"answer":"No fixed window; export on request","basis":"stated","quote":"Following the cancellation date, your account will be downgraded to HubSpot's free tools.","doc_id":"hubspot-cancel","source_title":"Downgrade or cancel your HubSpot subscription","source_url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","source_kind":"help","source_status":"ok","observed":"2026-10-22","note":"Backs the paid headline's note: after a paid cancel the account and its records remain on the free tools until a Super Admin deletes the account. Mid-contract cancellations are not permitted.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-after_cancel-downgrade-2026-10-22"},{"fact_id":"hubspot-after_cancel-free-inactive-2026-10-22","tool":"hubspot","field":"after_cancel","plan":["Free"],"product":null,"addon":null,"role":"detail","covers":"whole free account","value":{"days":90,"export_window":true},"answer":"90 days to export","basis":"inferred","quote":"You then have 90 days to reactivate the account before it's purged and can't be recovered.","doc_id":"hubspot-inactive","source_title":"Recover your inactive HubSpot account","source_url":"https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account","source_kind":"help","source_status":"ok","observed":"2026-10-22","note":"Reading: a free account deactivated for inactivity (after 120 days) can be reactivated for 90 days, which restores access and so export; after that it is purged.","quote_checked":true,"supersedes":null,"current":true,"url":"https://dataconto.com/open-data/tools/hubspot#fact-hubspot-after_cancel-free-inactive-2026-10-22"}],"fact_count":19,"open":["Generative training by HubSpot itself is a reading of General Terms 5.3.1 ('our AI models'); no page separates HubSpot's own generative models. HubSpot Model Cards and the AI Trust FAQ page (trust center) were not fetched.","Plans are per Hub (Marketing, Sales, Service, Content, Data, Revenue); grouped as Free, Starter, Professional, Enterprise. after_cancel splits by product: only Marketing Hub Professional and Enterprise get a 30-day retrieval window.","Paid cancel drops the account to free tools (records stay), so the 'no access after termination' headline bites only when the whole agreement or free account ends; how the table should show this needs a call.","Deletion timing after termination is not given in days: the DPA defers to the Product Specific Terms and HubSpot's 'deletion practices' for backups.","Export who=admin is a reading of 'Export permissions are required'; any user can hold that permission if a Super Admin grants it. Free-plan API access for activity and inbox export not checked.","legal.hubspot.com/hubspot-ai-terms returns 404; HubSpot's AI terms sit in Product Specific Terms section 7 (listed as hubspot-pst)."]}]}