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The DPA PDF header says 'Revision August 2026' while its page footer says 'April 2026'; version left null.","Enterprise API export (Discovery API) not checked; export method for Enterprise lists only support_request and admin_screen.","slack.com/main-services-agreement now only links to the Salesforce MSA PDF (marked status 'moved'); the old /terms/supplemental-terms URL is 404, current one is /slack-supplemental-terms."]},{"id":"github","name":"GitHub","vendor":"GitHub, Inc. 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Read with WebFetch only (versions March 2025, October 2025, October 2024 as reported by WebFetch, unverified). The one fact from them is verified:false; recheck from an unrestricted network.","Plan mapping: ToS J.1 says customers on a GitHub Customer Agreement are outside the J.3 training license. We assumed Team and Enterprise Cloud are on the Customer Agreement and Free/Pro (and free orgs) on the ToS. Some Team accounts may still be on the ToS; the docs don't settle this.","Copilot plans (Free/Pro/Pro+ vs Business/Enterprise) don't map 1:1 onto GitHub plans. The no-training statement covers Copilot Business/Enterprise customer data; for Team/Enterprise orgs without Copilot Business it rests on the ToS J.1 exclusion plus the DPA (not curl-verified).","Retention of repository content itself: no page found that says GitHub keeps repos indefinitely, so no 'keeps: all' fact was recorded. Retention facts cover Actions artifacts/logs/checks and the org audit log only.","Exact contents and format of org migration archives (tar.gz) are inferred; the 'About migrations between GitHub products' page was not fetched."]},{"id":"intercom","name":"Intercom","vendor":"Intercom, Inc.","plans":["Essential","Advanced","Expert"],"record_types":["support-tickets"],"url":"https://dataconto.com/open-data/tools/intercom","documents":[{"doc_id":"intercom-terms","title":"Intercom Terms of Service","url":"https://www.intercom.com/legal/terms-and-policies","kind":"terms","version":"2026-09-08","read":"2026-10-22","status":"ok"},{"doc_id":"intercom-additional-terms","title":"Intercom Additional Product Terms (AI Products)","url":"https://www.intercom.com/legal/terms-and-policies/additional-product-terms","kind":"terms","version":"2026-03-18","read":"2026-10-22","status":"ok"},{"doc_id":"intercom-dpa","title":"Data Processing Addendum","url":"https://www.intercom.com/legal/data-processing-agreement","kind":"dpa","version":"2026-11-04","read":"2026-10-22","status":"ok"},{"doc_id":"intercom-ai-training","title":"AI model training and fine-tuning (help)","url":"https://www.intercom.com/help/en/articles/11993352-ai-model-training-and-fine-tuning","kind":"ai_policy","version":"2026-09-08","read":"2026-10-22","status":"ok"},{"doc_id":"intercom-ai-legal-guide","title":"Intercom AI Products: A guide for customer legal and security teams (help)","url":"https://www.intercom.com/help/en/articles/10213899-intercom-ai-products-a-guide-for-customer-legal-and-security-teams","kind":"ai_policy","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"intercom-export-conversations","title":"Export your conversations data (help)","url":"https://www.intercom.com/help/en/articles/2046229-export-your-conversations-data","kind":"help","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"intercom-export-users","title":"How to export users, leads or company data (help)","url":"https://www.intercom.com/help/en/articles/8851609-how-to-export-users-leads-or-company-data","kind":"help","version":"2025-07-21","read":"2026-10-22","status":"ok"},{"doc_id":"intercom-tracks-data","title":"How Intercom tracks and stores data (help)","url":"https://www.intercom.com/help/en/articles/1722980-how-intercom-tracks-and-stores-data","kind":"help","version":"2025-04-23","read":"2026-10-22","status":"ok"},{"doc_id":"intercom-pricing","title":"Intercom pricing","url":"https://www.intercom.com/pricing","kind":"plans","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"intercom-privacy","title":"Intercom Privacy Policy","url":"https://www.intercom.com/legal/privacy","kind":"privacy","version":null,"read":"2026-10-22","status":"ok"}],"documents_read":10,"first_read":"2026-10-22","last_read":"2026-10-22","overview":{"ownership":{"answer":"The customer","state":"answered","inferred":false,"by_plan":false},"ai_training":{"answer":"Opt-out: on unless the customer turns it off","state":"answered","inferred":false,"by_plan":false},"aggregate_use":{"answer":"Reserved","state":"answered","inferred":false,"by_plan":false},"export":{"answer":"Everything by an admin through the API","state":"answered","inferred":false,"by_plan":false},"retention":{"answer":"All of it","state":"answered","inferred":false,"by_plan":false},"after_cancel":{"answer":"Kept 30 days; export not stated","state":"not_stated","inferred":false,"by_plan":false}},"cells":[{"tool":"intercom","field":"ai_training","plan":"Essential","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"stated","tokens":["opt_out"],"fact_ids":["intercom-ai_training-optout-2026-10-22"],"covers":"all customer data","observed":"2026-10-22"},{"tool":"intercom","field":"ai_training","plan":"Advanced","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"stated","tokens":["opt_out"],"fact_ids":["intercom-ai_training-optout-2026-10-22"],"covers":"all customer data","observed":"2026-10-22"},{"tool":"intercom","field":"ai_training","plan":"Expert","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"stated","tokens":["opt_out"],"fact_ids":["intercom-ai_training-optout-2026-10-22"],"covers":"all customer data","observed":"2026-10-22"}],"facts":[],"fact_count":11,"open":["No per-plan differences found for export or retention; Essential/Advanced/Expert treated alike. Pricing page does not mention retention.","after_cancel export_window: Terms 8.3 implies access ends 30 days after termination but never says export stays available in that window; DPA says data is deleted or returned 'at Customer's election'.","ai_training other_models: help article covers 'Fin CX Model Suite' without separating generative vs other models; set opt_out on the general Terms 3.2 wording.","export 'who': help articles name permissions ('Can export CSV', 'Can export conversation data'), not roles; recorded as admin.","DPA page shows 'Effective November 4, 2026', a date after today; the prior version link was not read.","Help article 10213899 and 2046229 show only relative dates ('Updated over 3 weeks ago', 'over 2 weeks ago'), so version is null."]},{"id":"atlassian","name":"Atlassian Cloud (Jira, Confluence)","vendor":"Atlassian","plans":["Free","Standard","Premium","Enterprise"],"record_types":["jira-and-linear"],"url":"https://dataconto.com/open-data/tools/atlassian","documents":[{"doc_id":"atlassian-acs","title":"Atlassian Customer Agreement","url":"https://www.atlassian.com/legal/atlassian-customer-agreement","kind":"terms","version":"2026-10-01","read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-dpa","title":"Atlassian Data Processing Addendum","url":"https://www.atlassian.com/legal/data-processing-addendum","kind":"dpa","version":"2026-08-17","read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-product-terms","title":"Atlassian Product-Specific Terms","url":"https://www.atlassian.com/legal/product-terms","kind":"terms","version":"2026-10-01","read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-privacy","title":"Atlassian Privacy Policy","url":"https://www.atlassian.com/legal/privacy-policy","kind":"privacy","version":"2026-08-17","read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-trust-ai","title":"Rovo / AI trust page (atlassian.com/trust/ai)","url":"https://www.atlassian.com/trust/ai","kind":"ai_policy","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-data-contribution","title":"Data practices built for responsible AI (data contribution)","url":"https://www.atlassian.com/trust/ai/data-contribution","kind":"ai_policy","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-data-contribution-faqs","title":"Data contribution FAQs","url":"https://www.atlassian.com/trust/ai/data-contribution/faqs","kind":"ai_policy","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-data-contribution-settings","title":"Data contribution settings (support)","url":"https://support.atlassian.com/security-and-access-policies/docs/data-contribution-settings/","kind":"help","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-jira-export","title":"Export data from Jira Cloud","url":"https://support.atlassian.com/jira-cloud-administration/docs/export-issues/","kind":"help","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-confluence-backup","title":"Export a data backup file of your instance (Confluence Cloud)","url":"https://support.atlassian.com/confluence-cloud/docs/create-a-site-backup/","kind":"help","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-audit-log","title":"Access audit log activities","url":"https://support.atlassian.com/security-and-access-policies/docs/accessing-audit-log-activities/","kind":"help","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-jira-free","title":"What is the Free Jira Cloud plan?","url":"https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/","kind":"plans","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-track-storage","title":"Track storage and move data across apps","url":"https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/","kind":"help","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"atlassian-cancel","title":"Deactivate a subscription","url":"https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/","kind":"help","version":null,"read":"2026-10-22","status":"ok"}],"documents_read":14,"first_read":"2026-10-22","last_read":"2026-10-22","overview":{"ownership":{"answer":"The customer","state":"answered","inferred":false,"by_plan":false},"ai_training":{"answer":"Free, Standard, Premium: Yes, no opt-out. 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Standard, Premium, Enterprise: 60 days to export","state":"answered","inferred":false,"by_plan":true}},"cells":[{"tool":"atlassian","field":"ai_training","plan":"Enterprise","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"stated","tokens":["opt_out"],"fact_ids":["atlassian-ai_training-enterprise-2026-10-22"],"covers":"metadata","observed":"2026-10-22"}],"facts":[],"fact_count":11,"open":["Confluence site backup file format is not named on the help page (formats marked as assumption).","Jira backup page does not state the required role in a 'Who can do this' box; 'admin' inferred from Settings > System path.","No plan-level limit on product content history (issues/pages) found; retention facts cover audit logs only.","Trust pages (ai, data-contribution) show no own last-updated date; data contribution change effective 2026-08-17.","Classifying Atlassian's self-hosted open-source model fine-tuning as 'generative' rests on the AI trust page context (Rovo LLMs); confirm if the dataset wants a stricter definition."]},{"id":"vercel","name":"Vercel","vendor":"Vercel Inc.","plans":["Hobby","Pro","Enterprise"],"record_types":[],"url":"https://dataconto.com/open-data/tools/vercel","documents":[{"doc_id":"vercel-terms","title":"Terms of Service","url":"https://vercel.com/legal/terms","kind":"terms","version":"2026-10-19","read":"2026-10-22","status":"ok"},{"doc_id":"vercel-dpa","title":"Data Processing Addendum","url":"https://vercel.com/legal/dpa","kind":"dpa","version":"2026-03-31","read":"2026-10-22","status":"ok"},{"doc_id":"vercel-privacy","title":"Privacy Notice","url":"https://vercel.com/legal/privacy-notice","kind":"privacy","version":"2026-06-01","read":"2026-10-22","status":"ok"},{"doc_id":"vercel-runtime-logs","title":"Runtime Logs (docs)","url":"https://vercel.com/docs/logs/runtime","kind":"help","version":"2026-08-28","read":"2026-10-22","status":"ok"},{"doc_id":"vercel-deployment-retention","title":"Deployment Retention (docs)","url":"https://vercel.com/docs/deployment-retention","kind":"help","version":"2026-09-16","read":"2026-10-22","status":"ok"},{"doc_id":"vercel-drains","title":"Working with Drains (docs)","url":"https://vercel.com/docs/drains","kind":"help","version":"2026-09-01","read":"2026-10-22","status":"ok"},{"doc_id":"vercel-api-list-files","title":"REST API: List Deployment Files","url":"https://vercel.com/docs/rest-api/deployments/list-deployment-files","kind":"help","version":"2026-10-22","read":"2026-10-22","status":"ok"},{"doc_id":"vercel-api-file-contents","title":"REST API: Get Deployment File Contents","url":"https://vercel.com/docs/rest-api/deployments/get-deployment-file-contents","kind":"help","version":"2026-10-22","read":"2026-10-22","status":"ok"},{"doc_id":"vercel-accounts","title":"Account Management (docs)","url":"https://vercel.com/docs/accounts","kind":"help","version":"2026-09-21","read":"2026-10-22","status":"ok"}],"documents_read":9,"first_read":"2026-10-22","last_read":"2026-10-22","overview":{"ownership":{"answer":"The customer","state":"answered","inferred":true,"by_plan":false},"ai_training":{"answer":"Hobby: Opt-out: on unless the customer turns it off. Pro: Opt-in: off unless the customer turns it on. Enterprise: No","state":"answered","inferred":true,"by_plan":true},"aggregate_use":{"answer":"Reserved","state":"answered","inferred":false,"by_plan":false},"export":{"answer":"Hobby, Pro: Part of it through the API. Enterprise: Everything through a self-serve screen","state":"answered","inferred":false,"by_plan":true},"retention":{"answer":"Hobby: 1 hour, older data deleted. Pro: 1 day, older data deleted. Enterprise: 3 days, older data deleted","state":"answered","inferred":false,"by_plan":true},"after_cancel":{"answer":"No fixed window; export not stated","state":"not_stated","inferred":false,"by_plan":false}},"cells":[{"tool":"vercel","field":"ai_training","plan":"Hobby","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"stated","tokens":["opt_out"],"fact_ids":["vercel-ai_training-hobby-2026-10-22"],"covers":"all customer content","observed":"2026-10-22"}],"facts":[],"fact_count":15,"open":["ownership is inferred from the s.15.1 warranty and the non-exclusive license in s.3; neither Terms nor DPA says in so many words that the customer owns Your Content.","No standalone AI policy page found (vercel.com/legal/ai-policy and /docs/ai-policy return 404); training terms sit in Terms s.3 and the Privacy Notice. v0 has separate terms not read here.","Enterprise ai_training 'no' is read from 'upgrading to an Enterprise plan' being an opt-out route; the DPA itself is silent on training.","Export: roles allowed to call the deployment-files API or set up drains not stated on the pages read; no bulk historical log export found in Runtime Logs docs.","Version dates for docs pages are the docs sitemap 'Lastmod' values, not dates printed on the page.","after_cancel: no day count in any document; team/account deletion docs give steps but no retention period."]},{"id":"hubspot","name":"HubSpot","vendor":"HubSpot, Inc.","plans":["Free","Starter","Professional","Enterprise"],"record_types":["crm"],"url":"https://dataconto.com/open-data/tools/hubspot","documents":[{"doc_id":"hubspot-tos","title":"HubSpot Customer Terms of Service (General Terms)","url":"https://legal.hubspot.com/terms-of-service","kind":"terms","version":"2026-09-16","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-pst","title":"HubSpot Product Specific Terms","url":"https://legal.hubspot.com/product-specific-terms","kind":"terms","version":"2026-09-16","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-dpa","title":"HubSpot Data Processing Agreement","url":"https://legal.hubspot.com/dpa","kind":"dpa","version":"2026-09-16","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-privacy","title":"HubSpot Privacy Policy","url":"https://legal.hubspot.com/privacy-policy","kind":"privacy","version":"2026-09-16","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-ai-trust","title":"HubSpot's AI Trust and Safety","url":"https://www.hubspot.com/products/artificial-intelligence/ai-trust","kind":"ai_policy","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-ai-training","title":"Understand HubSpot's AI model training","url":"https://knowledge.hubspot.com/account-management/hubspot-ai-mode-training","kind":"ai_policy","version":"2026-09-08","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-ai-settings","title":"Manage AI settings","url":"https://knowledge.hubspot.com/account-management/manage-your-ai-settings","kind":"help","version":"2026-09-08","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-ai-infra-faq","title":"HubSpot AI Cloud Infrastructure | Frequently Asked Questions","url":"https://knowledge.hubspot.com/account-security/hubspot-ai-cloud-infrastructure-frequently-asked-questions","kind":"ai_policy","version":"2026-07-21","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-export-records","title":"Export your records","url":"https://knowledge.hubspot.com/import-and-export/export-records","kind":"help","version":"2026-04-02","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-export-all","title":"Export your content and data","url":"https://knowledge.hubspot.com/account-management/export-your-content-and-data","kind":"help","version":"2026-09-25","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-backup","title":"Back up CRM data","url":"https://knowledge.hubspot.com/object-settings/back-up-crm-data","kind":"help","version":"2026-06-04","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-cancel","title":"Downgrade or cancel your HubSpot subscription","url":"https://knowledge.hubspot.com/account/how-do-i-cancel-my-hubspot-account","kind":"help","version":"2026-07-09","read":"2026-10-22","status":"ok"},{"doc_id":"hubspot-inactive","title":"Recover your inactive HubSpot account","url":"https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account","kind":"help","version":"2026-09-08","read":"2026-10-22","status":"ok"}],"documents_read":13,"first_read":"2026-10-22","last_read":"2026-10-22","overview":{"ownership":{"answer":"The customer","state":"answered","inferred":false,"by_plan":false},"ai_training":{"answer":"Opt-out: on unless the customer turns it off","state":"answered","inferred":true,"by_plan":false},"aggregate_use":{"answer":"Reserved","state":"answered","inferred":false,"by_plan":false},"export":{"answer":"Everything by an admin through an admin screen or the API","state":"answered","inferred":true,"by_plan":false},"retention":{"answer":"All of it","state":"answered","inferred":true,"by_plan":false},"after_cancel":{"answer":"Free, Starter, Professional, Enterprise: None, export before the account ends. Marketing Hub Professional and Enterprise: 30 days to export","state":"answered","inferred":false,"by_plan":true}},"cells":[{"tool":"hubspot","field":"ai_training","plan":"Free","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"inferred","tokens":["opt_out"],"fact_ids":["hubspot-ai_training-generative-2026-10-22","hubspot-ai_training-other-models-2026-10-22"],"covers":"all eligible customer data; all eligible customer data (CRM records, communications)","observed":"2026-10-22"},{"tool":"hubspot","field":"ai_training","plan":"Starter","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"inferred","tokens":["opt_out"],"fact_ids":["hubspot-ai_training-generative-2026-10-22","hubspot-ai_training-other-models-2026-10-22"],"covers":"all eligible customer data; all eligible customer data (CRM records, communications)","observed":"2026-10-22"},{"tool":"hubspot","field":"ai_training","plan":"Professional","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"inferred","tokens":["opt_out"],"fact_ids":["hubspot-ai_training-generative-2026-10-22","hubspot-ai_training-other-models-2026-10-22"],"covers":"all eligible customer data; all eligible customer data (CRM records, communications)","observed":"2026-10-22"},{"tool":"hubspot","field":"ai_training","plan":"Enterprise","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"inferred","tokens":["opt_out"],"fact_ids":["hubspot-ai_training-generative-2026-10-22","hubspot-ai_training-other-models-2026-10-22"],"covers":"all eligible customer data; all eligible customer data (CRM records, communications)","observed":"2026-10-22"}],"facts":[],"fact_count":19,"open":["Generative training by HubSpot itself is a reading of General Terms 5.3.1 ('our AI models'); no page separates HubSpot's own generative models. HubSpot Model Cards and the AI Trust FAQ page (trust center) were not fetched.","Plans are per Hub (Marketing, Sales, Service, Content, Data, Revenue); grouped as Free, Starter, Professional, Enterprise. after_cancel splits by product: only Marketing Hub Professional and Enterprise get a 30-day retrieval window.","Paid cancel drops the account to free tools (records stay), so the 'no access after termination' headline bites only when the whole agreement or free account ends; how the table should show this needs a call.","Deletion timing after termination is not given in days: the DPA defers to the Product Specific Terms and HubSpot's 'deletion practices' for backups.","Export who=admin is a reading of 'Export permissions are required'; any user can hold that permission if a Super Admin grants it. Free-plan API access for activity and inbox export not checked.","legal.hubspot.com/hubspot-ai-terms returns 404; HubSpot's AI terms sit in Product Specific Terms section 7 (listed as hubspot-pst)."]},{"id":"zendesk","name":"Zendesk","vendor":"Zendesk, Inc.","plans":["Team","Growth","Professional","Enterprise"],"record_types":["support-tickets"],"url":"https://dataconto.com/open-data/tools/zendesk","documents":[{"doc_id":"zendesk-zca","title":"Zendesk Customer Agreement (formerly Main Services Agreement; zendesk.com/.../main-services-agreement/ redirects here)","url":"https://www.zendesk.com/company/agreements-and-terms/zendesk-customer-agreement/","kind":"terms","version":"2025-08-01","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-dpa","title":"Data Processing Agreement","url":"https://www.zendesk.com/company/data-processing-agreement/","kind":"dpa","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-ai-addendum","title":"AI Services Addendum","url":"https://www.zendesk.com/company/agreements-and-terms/ai-services-addendum/","kind":"ai_policy","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-supplemental","title":"Supplemental terms: Zendesk's service-specific terms","url":"https://support.zendesk.com/hc/en-us/articles/4408831944730-Supplemental-terms-Zendesk-s-service-specific-terms","kind":"terms","version":"2026-06-23","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-deletion-policy","title":"Zendesk Service Data Deletion Policy","url":"https://support.zendesk.com/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy","kind":"terms","version":"2026-06-03","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-security-enterprise","title":"How We Protect Your Service Data (Enterprise Services)","url":"https://support.zendesk.com/hc/en-us/articles/4980543927322-How-We-Protect-Your-Service-Data-Enterprise-Services","kind":"terms","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-security-innovation","title":"How We Protect Your Service Data (Innovation Services)","url":"https://support.zendesk.com/hc/en-us/articles/4980545051418-How-We-Protect-Your-Service-Data-Innovation-Services","kind":"terms","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-privacy","title":"Privacy Notice","url":"https://www.zendesk.com/company/agreements-and-terms/privacy-notice/","kind":"privacy","version":"2026-05-06","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-trust-center","title":"Zendesk Trust Center (Model Training and CCPA sections)","url":"https://www.zendesk.com/trust-center/","kind":"ai_policy","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-ai-trust","title":"AI Trust at Zendesk","url":"https://support.zendesk.com/hc/en-us/articles/9196781863578-AI-Trust-at-Zendesk","kind":"ai_policy","version":"2026-10-09","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-ai-data-use","title":"Zendesk AI Data Use Information","url":"https://support.zendesk.com/hc/en-us/articles/5729714731290-Zendesk-AI-Data-Use-Information","kind":"ai_policy","version":"2025-07-07","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-genai","title":"Generative AI at Zendesk","url":"https://support.zendesk.com/hc/en-us/articles/6059285322522-Generative-AI-at-Zendesk","kind":"ai_policy","version":"2026-08-12","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-export","title":"Exporting ticket, user, or organization data from your account","url":"https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-ticket-user-or-organization-data-from-your-account","kind":"help","version":"2026-07-15","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-archiving","title":"About ticket archiving","url":"https://support.zendesk.com/hc/en-us/articles/4408887617050-About-ticket-archiving","kind":"help","version":"2026-05-01","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-deletion-schedules","title":"Creating ticket deletion schedules","url":"https://support.zendesk.com/hc/en-us/articles/6388012977306-Creating-ticket-deletion-schedules","kind":"help","version":"2026-05-01","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-storage","title":"Managing data storage in your Zendesk account (Storage Limits Policy)","url":"https://support.zendesk.com/hc/en-us/articles/4408835043994-Managing-data-storage-in-your-Zendesk-account","kind":"help","version":"2026-09-24","read":"2026-10-22","status":"ok"},{"doc_id":"zendesk-pricing","title":"Zendesk pricing","url":"https://www.zendesk.com/pricing/","kind":"plans","version":null,"read":"2026-10-22","status":"ok"}],"documents_read":17,"first_read":"2026-10-22","last_read":"2026-10-22","overview":{"ownership":{"answer":"The customer","state":"answered","inferred":false,"by_plan":false},"ai_training":{"answer":"Generative: no. Other models: opt-out","state":"answered","inferred":false,"by_plan":false},"aggregate_use":{"answer":"Reserved","state":"answered","inferred":false,"by_plan":false},"export":{"answer":"Team: Everything by an admin through the API. Growth, Professional, Enterprise: Everything by the owner or an admin through an admin screen, a support request or the API, once the vendor approves","state":"answered","inferred":false,"by_plan":true},"retention":{"answer":"All of it","state":"answered","inferred":true,"by_plan":false},"after_cancel":{"answer":"30 days to export","state":"answered","inferred":false,"by_plan":false}},"cells":[{"tool":"zendesk","field":"ai_training","plan":"Team","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"stated","tokens":["no","opt_out"],"fact_ids":["zendesk-ai_training-generative-2026-10-22","zendesk-ai_training-other-2026-10-22"],"covers":"generative AI features (third-party LLMs); Service Data used for Zendesk's own machine learning models","observed":"2026-10-22"},{"tool":"zendesk","field":"ai_training","plan":"Growth","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"stated","tokens":["no","opt_out"],"fact_ids":["zendesk-ai_training-generative-2026-10-22","zendesk-ai_training-other-2026-10-22"],"covers":"generative AI features (third-party LLMs); Service Data used for Zendesk's own machine learning models","observed":"2026-10-22"},{"tool":"zendesk","field":"ai_training","plan":"Professional","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"stated","tokens":["no","opt_out"],"fact_ids":["zendesk-ai_training-generative-2026-10-22","zendesk-ai_training-other-2026-10-22"],"covers":"generative AI features (third-party LLMs); Service Data used for Zendesk's own machine learning models","observed":"2026-10-22"},{"tool":"zendesk","field":"ai_training","plan":"Enterprise","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"stated","tokens":["no","opt_out"],"fact_ids":["zendesk-ai_training-generative-2026-10-22","zendesk-ai_training-other-2026-10-22"],"covers":"generative AI features (third-party LLMs); Service Data used for Zendesk's own machine learning models","observed":"2026-10-22"}],"facts":[],"fact_count":20,"open":["Plans grouped: 'Team' = Support Team and Suite Team; 'Growth' = Suite Growth (Support has no Growth tier); 'Professional' = Support and Suite Professional; 'Enterprise' = Support and Suite Enterprise plus Enterprise Plus.","No admin-screen toggle found for the proprietary-model training opt-out; Supplemental Terms route it through a support request. AI Trust at Zendesk says 'Customers control whether their data is used for model training' without naming the control.","Retention 'keeps all' is a reading: no page states a plan history limit; closed tickets are archived (still accessible) after 120 days and only customer-made deletion schedules delete them. The 'Deleting tickets' article (30-day Deleted tickets view) was not fetched.","Between day 30 (end of the ZCA 3.4 export window) and day 90 (deletion starts) the data still exists, but no document says the customer can reach it then.","Help-article versions are the article 'edited_at' value in the page data, not a date printed in the static HTML; legal pages (ZCA, Supplemental Terms, Deletion Policy, Privacy) use the new-customer effective date shown on the page. DPA, AI Services Addendum and Trust Center show no date.","zendesk.com/company/agreements-and-terms/data-processing-agreement/ returns 404; the live DPA is at zendesk.com/company/data-processing-agreement/ (linked from the ZCA definitions). Not listed as a separate document.","Export of AI agent tickets: the export article says they cannot be exported from the admin screen; whether the API returns them was not checked."]},{"id":"salesforce","name":"Salesforce (Sales Cloud / Service Cloud)","vendor":"Salesforce, Inc.","plans":["Starter","Pro Suite","Enterprise","Unlimited"],"record_types":["crm"],"url":"https://dataconto.com/open-data/tools/salesforce","documents":[{"doc_id":"salesforce-msa","title":"Salesforce Main Services Agreement","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/salesforce_MSA.pdf","kind":"terms","version":"2026-10-15","read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-dpa","title":"Salesforce Data Processing Addendum (Revision August 2026)","url":"https://www.salesforce.com/content/dam/web/en_us/www/documents/legal/Agreements/data-processing-addendum.pdf","kind":"dpa","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-sparc","title":"Salesforce Services Security, Privacy and Architecture Documentation","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/salesforce-security-privacy-and-architecture.pdf","kind":"terms","version":"2026-10-20","read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-einstein-ofs","title":"Order Form Supplement for Einstein Features","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/misc/order-form-supplement-for-einstein-features-SFDC.pdf","kind":"terms","version":"2022-04-11","read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-agentforce-privacy-faq","title":"Salesforce's Agentforce Privacy FAQ","url":"https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Privacy/agentforce-privacy-FAQ.pdf","kind":"ai_policy","version":"2025-06","read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-trusted-ai","title":"Trusted AI: Key Principles (Salesforce Trust Layer)","url":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","kind":"ai_policy","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-einstein-myths","title":"Debunking Myths: Salesforce Einstein and Agentforce (Salesforce blog)","url":"https://www.salesforce.com/blog/debunking-myths-salesforce-einstein-and-agentforce/","kind":"ai_policy","version":"2026-10-01","read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-privacy","title":"Full Salesforce Privacy Statement","url":"https://www.salesforce.com/company/privacy/full_privacy/","kind":"privacy","version":"2026-05-19","read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-trailhead-export","title":"Export Data (Trailhead, Data Management module)","url":"https://trailhead.salesforce.com/content/learn/modules/lex_implementation_data_management/lex_implementation_data_export","kind":"help","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-trailhead-field-audit","title":"Get Started with Field Audit Trail (Trailhead)","url":"https://trailhead.salesforce.com/content/learn/modules/field-audit-trail-basics/get-started-with-field-audit-trail","kind":"help","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-pricing","title":"Sales Cloud pricing","url":"https://www.salesforce.com/editions-pricing/sales-cloud/","kind":"plans","version":null,"read":"2026-10-22","status":"ok"},{"doc_id":"salesforce-help-export","title":"Export Backup Data from Salesforce (Salesforce Help)","url":"https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5","kind":"help","version":null,"read":"2026-10-22","status":"js_only"},{"doc_id":"salesforce-ldv-deleting","title":"Deleting Data (Best Practices for Deployments with Large Data Volumes)","url":"https://developer.salesforce.com/docs/platform/salesforce-large-data-volumes-bp/guide/ldv-deployments-techniques-deleting-data.html","kind":"help","version":null,"read":"2026-10-22","status":"unreachable"}],"documents_read":13,"first_read":"2026-10-22","last_read":"2026-10-22","overview":{"ownership":{"answer":"The customer","state":"answered","inferred":false,"by_plan":false},"ai_training":{"answer":"Generative: opt-in. Other models: opt-out","state":"answered","inferred":false,"by_plan":false},"aggregate_use":{"answer":"Reserved","state":"answered","inferred":false,"by_plan":false},"export":{"answer":"Starter: Not read yet. Pro Suite: Everything by an admin through an admin screen. Enterprise, Unlimited: Everything by an admin through an admin screen or the API","state":"answered","inferred":true,"by_plan":true},"retention":{"answer":"All of it","state":"answered","inferred":true,"by_plan":false},"after_cancel":{"answer":"30 days to export","state":"answered","inferred":false,"by_plan":false}},"cells":[{"tool":"salesforce","field":"ai_training","plan":"Starter","product":null,"addon":null,"state":"answered","value":{"generative":"opt_in","other_models":"opt_out"},"answer":"Generative: opt-in. Other models: opt-out","basis":"stated","tokens":["opt_in","opt_out"],"fact_ids":["salesforce-ai_training-generative-2026-10-22","salesforce-ai_training-other_models-2026-10-22"],"covers":"customer data in Salesforce services (CRM records); CRM data used by Einstein predictive features (global models)","observed":"2026-10-22"},{"tool":"salesforce","field":"ai_training","plan":"Pro Suite","product":null,"addon":null,"state":"answered","value":{"generative":"opt_in","other_models":"opt_out"},"answer":"Generative: opt-in. Other models: opt-out","basis":"stated","tokens":["opt_in","opt_out"],"fact_ids":["salesforce-ai_training-generative-2026-10-22","salesforce-ai_training-other_models-2026-10-22"],"covers":"customer data in Salesforce services (CRM records); CRM data used by Einstein predictive features (global models)","observed":"2026-10-22"},{"tool":"salesforce","field":"ai_training","plan":"Enterprise","product":null,"addon":null,"state":"answered","value":{"generative":"opt_in","other_models":"opt_out"},"answer":"Generative: opt-in. Other models: opt-out","basis":"stated","tokens":["opt_in","opt_out"],"fact_ids":["salesforce-ai_training-generative-2026-10-22","salesforce-ai_training-other_models-2026-10-22"],"covers":"customer data in Salesforce services (CRM records); CRM data used by Einstein predictive features (global models)","observed":"2026-10-22"},{"tool":"salesforce","field":"ai_training","plan":"Unlimited","product":null,"addon":null,"state":"answered","value":{"generative":"opt_in","other_models":"opt_out"},"answer":"Generative: opt-in. Other models: opt-out","basis":"stated","tokens":["opt_in","opt_out"],"fact_ids":["salesforce-ai_training-generative-2026-10-22","salesforce-ai_training-other_models-2026-10-22"],"covers":"customer data in Salesforce services (CRM records); CRM data used by Einstein predictive features (global models)","observed":"2026-10-22"}],"facts":[],"fact_count":15,"open":["Plans: the Sales Cloud pricing page now sells Free Suite, Starter Suite, Pro Suite, Core, Advanced and Max; export docs speak of Professional, Enterprise, Performance and Unlimited Editions. Kept the requested Starter / Pro Suite / Enterprise / Unlimited; Pro Suite = Professional Edition is a reading.","Starter export: no readable page says whether Starter Suite gets the Data Export Service or how often; no headline for Starter export.","help.salesforce.com articles (Export Backup Data, Recycle Bin, field history) render only with JavaScript, and developer.salesforce.com returns 403 here; recycle bin 15 days not recorded as a fact.","Data Loader / API access by edition (Professional needs an add-on per common docs) not confirmed from a readable Salesforce page.","Product Terms Directory (where the generative-training opt-in rule lives per the Agentforce FAQ) is a JavaScript search tool; the per-product terms were not read.","Einstein Order Form Supplement is dated 04/11/2022; not confirmed it still applies to every current edition. The other_models opt-out rests on a Salesforce blog post, not a contract.","DPA PDF header says 'Revision August 2026'; version left null as in the Slack entry (same file). Agentforce FAQ shows only 'Published: June 2025'."]},{"id":"asana","name":"Asana","vendor":"Asana, Inc.","plans":["Personal","Starter","Advanced","Enterprise","Enterprise+"],"record_types":["jira-and-linear"],"url":"https://dataconto.com/open-data/tools/asana","documents":[{"doc_id":"asana-subscriber-terms","title":"Subscriber Terms (paid plans)","url":"https://asana.com/terms/subscriber-terms","kind":"terms","version":"2026-09-01","read":"2026-10-23","status":"ok"},{"doc_id":"asana-tos","title":"User Terms of Service","url":"https://asana.com/terms/terms-of-service","kind":"terms","version":"2024-01-01","read":"2026-10-23","status":"ok"},{"doc_id":"asana-product-terms","title":"Product-Specific Terms (Asana AI and add-ons)","url":"https://asana.com/terms/asana-product-specific-terms","kind":"terms","version":"2026-10-01","read":"2026-10-23","status":"ok"},{"doc_id":"asana-eu-data-act","title":"EU Data Act Addendum (switching and deletion)","url":"https://asana.com/terms/eu-data-act-addendum","kind":"terms","version":"2025-09-12","read":"2026-10-23","status":"ok"},{"doc_id":"asana-security-standards","title":"Data Security Standards","url":"https://asana.com/terms/security-standards","kind":"terms","version":"2023-01-04","read":"2026-10-23","status":"ok"},{"doc_id":"asana-dpa","title":"Data Processing Addendum","url":"https://asana.com/terms/data-processing","kind":"dpa","version":"2026-09-01","read":"2026-10-23","status":"ok"},{"doc_id":"asana-privacy","title":"Privacy Statement","url":"https://asana.com/terms/privacy-statement","kind":"privacy","version":"2026-09-01","read":"2026-10-23","status":"ok"},{"doc_id":"asana-ai-page","title":"Asana AI product page (trust section and FAQ)","url":"https://asana.com/product/ai","kind":"ai_policy","version":null,"read":"2026-10-23","status":"ok"},{"doc_id":"asana-help-ai-controls","title":"Asana AI features and admin controls (Help Center)","url":"https://help.asana.com/s/article/asana-ai-features-and-admin-controls?language=en_US","kind":"ai_policy","version":null,"read":null,"status":"js_only"},{"doc_id":"asana-help-ai-faq","title":"Asana AI FAQ (Help Center)","url":"https://help.asana.com/s/article/asana-ai-faq?language=en_US","kind":"ai_policy","version":null,"read":null,"status":"js_only"},{"doc_id":"asana-trust","title":"Trust Center","url":"https://asana.com/trust","kind":"help","version":null,"read":"2026-10-23","status":"ok"},{"doc_id":"asana-dev-org-export","title":"Organization exports (API reference)","url":"https://developers.asana.com/reference/organization-exports","kind":"help","version":null,"read":"2026-10-23","status":"ok"},{"doc_id":"asana-dev-exports","title":"Exports (API reference)","url":"https://developers.asana.com/reference/exports","kind":"help","version":null,"read":"2026-10-23","status":"ok"},{"doc_id":"asana-help-privacy-security","title":"Privacy and security (Help Center, organization export steps)","url":"https://help.asana.com/s/article/privacy-and-security?language=en_US","kind":"help","version":null,"read":null,"status":"js_only"},{"doc_id":"asana-help-import-export","title":"Project importing and exporting (Help Center)","url":"https://help.asana.com/s/article/project-importing-and-exporting?language=en_US","kind":"help","version":null,"read":null,"status":"js_only"},{"doc_id":"asana-help-recover-deleted","title":"Recover deleted tasks, projects and more (Help Center)","url":"https://help.asana.com/s/article/recover-deleted-tasks-projects-and-more?language=en_US","kind":"help","version":null,"read":null,"status":"js_only"},{"doc_id":"asana-help-data-retention","title":"Data retention policy (Help Center)","url":"https://help.asana.com/s/article/data-retention-policy?language=en_US","kind":"help","version":null,"read":null,"status":"js_only"},{"doc_id":"asana-help-delete-account","title":"Delete your Asana account (Help Center)","url":"https://help.asana.com/s/article/delete-your-asana-account?language=en_US","kind":"help","version":null,"read":null,"status":"js_only"},{"doc_id":"asana-help-cancel-plan","title":"How to cancel your Asana plan (Help Center)","url":"https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US","kind":"help","version":null,"read":null,"status":"js_only"},{"doc_id":"asana-pricing","title":"Asana pricing (plan comparison)","url":"https://asana.com/pricing","kind":"plans","version":null,"read":"2026-10-23","status":"ok"}],"documents_read":12,"first_read":"2026-10-23","last_read":"2026-10-23","overview":{"ownership":{"answer":"The customer","state":"answered","inferred":false,"by_plan":false},"ai_training":{"answer":"Generative: no. Other models: opt-out","state":"answered","inferred":true,"by_plan":false},"aggregate_use":{"answer":"Reserved","state":"answered","inferred":false,"by_plan":false},"export":{"answer":"Personal, Starter, Advanced: Part of it by any member through a self-serve screen. Enterprise: Part of it by any member through a self-serve screen or the API. Enterprise+: Everything by an admin through an admin screen or the API","state":"answered","inferred":true,"by_plan":true},"retention":{"answer":"All of it","state":"answered","inferred":true,"by_plan":false},"after_cancel":{"answer":"Personal: Not read yet. Starter, Advanced, Enterprise, Enterprise+: 30 days to export","state":"answered","inferred":false,"by_plan":true}},"cells":[{"tool":"asana","field":"ai_training","plan":"Personal","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"inferred","tokens":["no","opt_out"],"fact_ids":["asana-ai_training-generative-2026-10-23","asana-ai_training-other-models-2026-10-23"],"covers":"all customer data, for the generative models behind Asana AI; metadata about the domain's use of Asana (not stated to include task text)","observed":"2026-10-23"},{"tool":"asana","field":"ai_training","plan":"Starter","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"inferred","tokens":["no","opt_out"],"fact_ids":["asana-ai_training-generative-2026-10-23","asana-ai_training-other-models-2026-10-23"],"covers":"all customer data, for the generative models behind Asana AI; metadata about the domain's use of Asana (not stated to include task text)","observed":"2026-10-23"},{"tool":"asana","field":"ai_training","plan":"Advanced","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"inferred","tokens":["no","opt_out"],"fact_ids":["asana-ai_training-generative-2026-10-23","asana-ai_training-other-models-2026-10-23"],"covers":"all customer data, for the generative models behind Asana AI; metadata about the domain's use of Asana (not stated to include task text)","observed":"2026-10-23"},{"tool":"asana","field":"ai_training","plan":"Enterprise","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"inferred","tokens":["no","opt_out"],"fact_ids":["asana-ai_training-generative-2026-10-23","asana-ai_training-other-models-2026-10-23"],"covers":"all customer data, for the generative models behind Asana AI; metadata about the domain's use of Asana (not stated to include task text)","observed":"2026-10-23"},{"tool":"asana","field":"ai_training","plan":"Enterprise+","product":null,"addon":null,"state":"answered","value":{"generative":"no","other_models":"opt_out"},"answer":"Generative: no. Other models: opt-out","basis":"inferred","tokens":["no","opt_out"],"fact_ids":["asana-ai_training-generative-2026-10-23","asana-ai_training-other-models-2026-10-23"],"covers":"all customer data, for the generative models behind Asana AI; metadata about the domain's use of Asana (not stated to include task text)","observed":"2026-10-23"}],"facts":[],"fact_count":26,"open":["Plans are the five columns of the live pricing grid (Personal free, Starter, Advanced, Enterprise, Enterprise+), not grouped; legacy plans (Premium, Business) are left out.","The Help Center (help.asana.com/s/) is a Salesforce site that sends a signed-out plain fetch only a JavaScript shell (old /hc/ links redirect to a login), and a page-reading fetch saw navigation only. Eight Help Center articles are listed js_only and unread: AI features and admin controls, AI FAQ, privacy and security (organization export steps), project import and export, recovering deleted items, data retention policy, deleting an account, canceling a plan. No fact cites them.","Because the two Help Center AI articles (kind ai_policy) are unread, no cell may say not_stated yet.","AI training: the generative 'no' comes from the Product-Specific Terms; the Privacy Statement separately says Asana trains machine learning models on domain metadata when Asana AI is on. Whether Asana AI is on by default, and whether the admin switch stops metadata training, is in the unread Help Center AI article. other_models opt_out is inferred.","Export who and method for the organization export (admin, admin console) are inferred; the Help Center steps are unread. Whether Personal/Starter/Advanced can export a project as JSON is in the unread project export article.","Retention keeps=all is inferred from the pricing grid's unlimited tasks, comments and messages; the 30-day recovery window for deleted items and the beta data retention policy feature are in unread Help Center articles.","Personal (free) after_cancel has no headline: the User Terms of Service say nothing on data after an account ends, and the Help Center deletion article is unread.","Subscriber Terms version is their Last Updated date (2026-09-01; they apply to Order Forms from 2026-09-16). Product-Specific Terms: last updated 2026-10-01, effective 2026-10-05. Enterprise customers with a signed MSA may have different terms.","asana.com/terms/privacy-commitment now redirects to asana.com/privacy; not used."]},{"id":"freshdesk","name":"Freshdesk","vendor":"Freshworks Inc.","plans":["Free","Growth","Pro","Enterprise"],"record_types":["support-tickets"],"url":"https://dataconto.com/open-data/tools/freshdesk","documents":[{"doc_id":"freshdesk-terms","title":"Freshworks Terms of Service (customer agreement for all Freshworks products)","url":"https://www.freshworks.com/terms/","kind":"terms","version":"2026-04-01","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-supplemental","title":"Freshworks Supplemental Terms (incl. AI Services and AI Training terms)","url":"https://www.freshworks.com/terms/supplemental-terms/","kind":"terms","version":"2026-03-06","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-dpa","title":"Freshworks Data Processing Addendum","url":"https://www.freshworks.com/data-processing-addendum/","kind":"dpa","version":"2026-03-10","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-privacy","title":"Freshworks Privacy Notice","url":"https://www.freshworks.com/privacy/","kind":"privacy","version":"2026-03-01","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-ai-platform","title":"Freshworks AI platform page (Freddy AI FAQ: models used)","url":"https://www.freshworks.com/platform/ai-capability/","kind":"ai_policy","version":null,"read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-freddy","title":"Overview of Freddy AI for ticketing (incl. Freddy AI Trust)","url":"https://support.freshdesk.com/support/solutions/articles/50000010359-overview-of-freddy-ai-for-ticketing","kind":"ai_policy","version":"2026-06-17","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-account-export","title":"How do I export the data in my account?","url":"https://support.freshdesk.com/support/solutions/articles/226393-how-do-i-export-the-data-in-my-account-","kind":"help","version":"2021-11-12","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-helpdesk-export","title":"How do I export my helpdesk data?","url":"https://support.freshdesk.com/support/solutions/articles/225487-how-do-i-export-my-helpdesk-data-","kind":"help","version":"2023-03-09","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-ticket-export","title":"How do I export my tickets from Freshdesk?","url":"https://support.freshdesk.com/support/solutions/articles/225158-how-do-i-export-my-tickets-from-freshdesk-","kind":"help","version":"2026-02-16","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-ticket-content","title":"How can I export tickets including the content of the ticket?","url":"https://support.freshdesk.com/support/solutions/articles/237405-how-can-i-export-tickets-including-the-content-of-the-ticket-","kind":"help","version":"2024-05-22","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-archiving","title":"Ticket Archiving","url":"https://support.freshdesk.com/support/solutions/articles/212901-ticket-archiving","kind":"help","version":"2026-07-15","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-delete-old","title":"How to delete old tickets in a given period of time?","url":"https://support.freshdesk.com/support/solutions/articles/50000006256-how-to-delete-old-tickets-in-a-given-period-of-time-","kind":"help","version":"2023-05-22","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-data-storage","title":"Data storage and data security in Freshdesk (incl. Data Retention Policy)","url":"https://support.freshdesk.com/support/solutions/articles/196893-data-storage-and-data-security-in-freshdesk","kind":"help","version":"2026-09-29","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-delete-cancel","title":"How do I delete or cancel my account?","url":"https://support.freshdesk.com/support/solutions/articles/225486-how-do-i-delete-or-cancel-my-account-","kind":"help","version":"2025-04-04","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-help-cancel","title":"How to cancel my Freshdesk Account?","url":"https://support.freshdesk.com/support/solutions/articles/228028-how-to-cancel-my-freshdesk-account-","kind":"help","version":"2024-10-17","read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-pricing","title":"Freshdesk pricing and plans","url":"https://www.freshworks.com/freshdesk/pricing/","kind":"plans","version":null,"read":"2026-10-23","status":"ok"},{"doc_id":"freshdesk-omni-pricing","title":"Freshdesk Omni pricing and plans","url":"https://www.freshworks.com/freshdesk/omni/pricing/","kind":"plans","version":null,"read":"2026-10-23","status":"ok"}],"documents_read":17,"first_read":"2026-10-23","last_read":"2026-10-23","overview":{"ownership":{"answer":"The customer","state":"answered","inferred":false,"by_plan":false},"ai_training":{"answer":"Opt-out: on unless the customer turns it off","state":"answered","inferred":true,"by_plan":false},"aggregate_use":{"answer":"Reserved","state":"answered","inferred":false,"by_plan":false},"export":{"answer":"Everything by the owner through an admin screen or a self-serve screen","state":"answered","inferred":true,"by_plan":false},"retention":{"answer":"All of it","state":"answered","inferred":false,"by_plan":false},"after_cancel":{"answer":"14 days to export","state":"answered","inferred":false,"by_plan":false}},"cells":[{"tool":"freshdesk","field":"ai_training","plan":"Free","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"inferred","tokens":["opt_out"],"fact_ids":["freshdesk-ai_training-generative-2026-10-23","freshdesk-ai_training-own-models-2026-10-23"],"covers":"Freshworks-hosted generative models behind Freddy AI (fine-tuned open-source and proprietary models); customer data and AI output used by Freddy AI (Freshworks' own Custom and Collaborative models)","observed":"2026-10-23"},{"tool":"freshdesk","field":"ai_training","plan":"Growth","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"inferred","tokens":["opt_out"],"fact_ids":["freshdesk-ai_training-generative-2026-10-23","freshdesk-ai_training-own-models-2026-10-23"],"covers":"Freshworks-hosted generative models behind Freddy AI (fine-tuned open-source and proprietary models); customer data and AI output used by Freddy AI (Freshworks' own Custom and Collaborative models)","observed":"2026-10-23"},{"tool":"freshdesk","field":"ai_training","plan":"Pro","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"inferred","tokens":["opt_out"],"fact_ids":["freshdesk-ai_training-generative-2026-10-23","freshdesk-ai_training-own-models-2026-10-23"],"covers":"Freshworks-hosted generative models behind Freddy AI (fine-tuned open-source and proprietary models); customer data and AI output used by Freddy AI (Freshworks' own Custom and Collaborative models)","observed":"2026-10-23"},{"tool":"freshdesk","field":"ai_training","plan":"Enterprise","product":null,"addon":null,"state":"answered","value":{"generative":"opt_out","other_models":"opt_out"},"answer":"Opt-out: on unless the customer turns it off","basis":"inferred","tokens":["opt_out"],"fact_ids":["freshdesk-ai_training-generative-2026-10-23","freshdesk-ai_training-own-models-2026-10-23"],"covers":"Freshworks-hosted generative models behind Freddy AI (fine-tuned open-source and proprietary models); customer data and AI output used by Freddy AI (Freshworks' own Custom and Collaborative models)","observed":"2026-10-23"}],"facts":[],"fact_count":20,"open":["Plans grouped: each tier covers Freshdesk and Freshdesk Omni of the same name (Growth, Pro, Enterprise). Free is listed under 'Current plans' in every help-article plan badge but is not on the Freshdesk or Omni pricing pages on 2026-10-23; recheck whether new sign-ups can still pick it. Legacy plans (Sprout, Blossom, Garden, Estate, Forest) left out.","One Freshworks Terms of Service, Supplemental Terms and DPA cover every plan, so ownership, AI training, aggregated use and after-cancel answers carry no plan split.","AI training: generative opt_out is a reading (Freshworks-hosted fine-tuned open-source and proprietary models fall under the default consent; only third-party hosted generative models are excluded). The training opt-out is an email to support@freshworks.com, not an admin toggle; no Freshworks AI trust page with more detail was found (freshworks.com/freddy-ai/trust/ returns 404).","After cancellation, three sources disagree: Terms 6(g) (14-day export period via support, then up to three months before deletion), the cancellation help article (deleted 14 days after subscription end) and the data storage article (deleted 90 days after termination). Headline follows the Terms.","Whether the XML account export includes attachments, and whether the Free plan's account export matches paid plans in practice, is not stated; only the plan badges say the article applies to Free.","Help-article versions are the 'Modified on' date shown on the page; the account export article was last modified 2021-11-12. Legal page versions are their stated effective dates."]}]}